Monthly Archives: November 2014

Front Office Position | Beautiful Smiles Dental Spa | Phoenix, Arizona

Position: Front Desk
Reports to: Office Manager

Position Summary: Functions that support the front desk at a dental office. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

  1. Excellent customer service while interacting with patients both over the phone and in person.
  2. Can include checking in patients and complete patient registration under the direction of the Office Manager.
  3. Schedule patient appointments within operational standards.
  4. Confirm patient appointments two business days prior to patient’s visits.
  5. Assist with check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented.
  6. File patient charts on a daily basis.
  7. Keep front desk and lobby area clean and neat.
  8. Calling insurances to verify patient is eligible.
  9. All other duties assigned

Knowledge, Skills, and Abilities

  • Basic clerical and administrative skills.
  • Excellent customer service skills with professional and courteous phone etiquette.
  • Basic knowledge of dental insurance and dental terminology
  • Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
  • Experience with dental software such as Easydental or dentrix preferred.
  • Strong organizational skills with the ability to multi-task.
  • Qualifications (Experience, Education, Licensure, Certification)
  • Previous insurance and/or dental office experience preferred.